Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@novastow.com. Please note that returns will need to be sent to the following address: 1652 Coleman Street, North Vancouver, BC, Canada, V7K 1X1

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@novastow.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@novastow.com.

Nova Stow Return and Refund Policy

Overview

At Nova Stow, we are committed to providing our customers with high-quality home and garden decor crafted from recycled materials. We understand that sometimes a purchase might not meet your expectations, and we are here to help. Please read through our return and refund policy to ensure a seamless experience.

Eligibility for Returns

  1. Timeframe:

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at contact@novastow.com. Please note that returns will need to be sent to the following address: 1652 Coleman Street,  North Vancouver, BC, Canada, V7K 1X1

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at contact@novastow.com.


    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.


    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


    European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at contact@novastow.com.

    e accepted within 14 days of the delivery date.
  2. Condition: Items must be unused, in their original packaging, and in the same condition as received.
  3. Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Process for Returns

  1. Contact Us: Initiate a return by contacting our customer service team at contact@novastow.com with your order number and reason for return.
  2. Return Authorization: Our team will provide a Return Authorization Number and instructions for returning the item.
  3. Shipping: Customers are responsible for return shipping costs, except in cases of damaged or defective items. Please ensure the item is securely packaged to prevent damage during transit.

Refunds

  1. Processing: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  2. Approval: Approved refunds will be processed within 7 business days, and a credit will automatically be applied to your original payment method.
  3. Exclusions: Shipping costs are non-refundable, and sale items are not eligible for refunds unless defective.

Exchanges

  1. Defective or Damaged Items: We replace items if they are defective or damaged. Please contact us at contact@novastow.com with a photo and description of the defect or damage.
  2. Non-defective Exchanges: For exchanges of non-defective items, please return the item and place a new order.

Non-returnable Items

Due to the nature of our products, the following items are non-returnable:

  • Custom or personalized orders
  • Gift cards

Contact Information

For further assistance, please contact our customer support team at amirhossein.novastow.ca@gmail.com . We are here to help and ensure your experience with Nova Stow is exceptional.

Policy Updates

Nova Stow reserves the right to update or modify this return and refund policy at any time. Changes will be reflected on our website, and continued use of our services constitutes acceptance of such changes.

Thank you for choosing Nova Stow, where sustainability meets elegance.