Shipping policy

Nova Stow Shipping Policy

Effective Date: September 22, 2025

At Nova Stow, we are committed to delivering your orders efficiently and sustainably. Please review our shipping policy to understand how we handle shipping and delivery of our products.

1. Shipping Destinations

  • Domestic Shipping: We offer shipping across Canada and The United States of America .
  • International Shipping: We also ship to select international destinations. Please note that customers are responsible for any customs duties or taxes applicable to international shipments.

2. Shipping Methods and Costs

  • Standard Shipping: We offer standard shipping services, with delivery times ranging from 3 to 9 business days for domestically and 4 to 8 business days  internationally.
  • Express Shipping: For faster delivery, express shipping options are available at an additional cost. Delivery times for express shipping are typically 1 to 2 business days domestically and 2 to 3 business days internationally.
  • Shipping Costs: Shipping costs are calculated at checkout based on the destination, shipping method chosen, and the weight and dimensions of your order.

3. Order Processing

  • Timeframe: Orders are processed and shipped within 2 business days after receiving payment confirmation.
  • Notifications: You will receive an email confirmation once your order has been shipped, including tracking information for your convenience.

4. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website and monitor its progress.

5. Delivery Issues

  • Delayed or Lost Packages: If you experience any issues with delivery, such as delays or lost packages, please contact our customer service team for assistance.
  • Incorrect Address: Nova Stow is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Please ensure your shipping information is accurate at checkout.

6. Packaging

In line with our sustainability commitment, we use eco-friendly packaging materials to minimize our environmental impact. Our packaging is designed to protect your products while being mindful of the planet.

7. Changes to Shipping Policy

Nova Stow reserves the right to update or modify this shipping policy at any time. Changes will be reflected on our website, and continued use of our services constitutes acceptance of such changes.

8. Contact Information

For questions or concerns regarding shipping, please contact our customer support team at 

Nova Stow Shipping Policy

Effective Date: September 22, 2025

At Nova Stow, we are committed to delivering your orders efficiently and sustainably. Please review our shipping policy to understand how we handle shipping and delivery of our products.

1. Shipping Destinations

  • Domestic Shipping: We offer shipping across Canada.
  • International Shipping: We also ship to select international destinations. Please note that customers are responsible for any customs duties or taxes applicable to international shipments.

2. Shipping Methods and Costs

  • Standard Shipping: We offer standard shipping services, with delivery times ranging from 3to 9 business days domestically and 4 to 8 business days internationally.
  • Express Shipping: For faster delivery, express shipping options are available at an additional cost. Delivery times for express shipping are typically 1 to 2 business days domestically and 2 to 3 business days internationally.
  • Shipping Costs: Shipping costs are calculated at checkout based on the destination, shipping method chosen, and the weight and dimensions of your order.

3. Order Processing

  • Timeframe: Orders are processed and shipped within 2 business days after receiving payment confirmation.
  • Notifications: You will receive an email confirmation once your order has been shipped, including tracking information for your convenience.

4. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website and monitor its progress.

5. Delivery Issues

  • Delayed or Lost Packages: If you experience any issues with delivery, such as delays or lost packages, please contact our customer service team for assistance.
  • Incorrect Address: Nova Stow is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Please ensure your shipping information is accurate at checkout.

6. Packaging

In line with our sustainability commitment, we use eco-friendly packaging materials to minimize our environmental impact. Our packaging is designed to protect your products while being mindful of the planet.

7. Changes to Shipping Policy

Nova Stow reserves the right to update or modify this shipping policy at any time. Changes will be reflected on our website, and continued use of our services constitutes acceptance of such changes.

8. Contact Information

For questions or concerns regarding shipping, please contact our customer support team at contact@novastow.com . We are here to help and ensure your experience with Nova Stow is exceptional.

Thank you for choosing Nova Stow, where sustainability and sophistication go hand in hand.



Thank you for choosing Nova Stow, where sustainability and sophistication go hand in hand.